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Another Monthly Update

It’s been almost a month since my last blog posting.  Things have been moving pretty fast.  Finally moved in to my new house.  It’s great, however, almost everything is still in the garage.  I’ve been really busy with my New York project.  I was just back there this past week.  It seems that I’ve been alot busier than ever before.  The house requires constant caring.  Just yesterday I repaired my doors, just last week changed locks, just today, I fixed the guest toilet from leaking.  And as soon as the rain stops and dries up a bit, I will need to mow my lawn.

So, what else been going on? Well… I pre-ordered a new iPhone 4.  I will be picking that up on Thursday!!!!

Weekend / Monthly Update with Min-Hsao Chen

So it has been a very long time since I wrote in my blog and since I am in the middle of my craziness at work on a Sunday, what better time to write a little bit about what have been going on so I won’t forget all the little things.

So Let’s start from now and go back to where we last left off…

Today.. I am working in the office today… overwhelmed with 2 major projects. Oh and I also receive my new glasses… which is incredibly fast.  I ordered them on line on 05/20/2010.  Which means I got them in 2 days!!!!! oh and it was only 15 dollars with lens and coatings and all!!! Coastalcontacts.com baby!!!

I may post a picture later if I have time.

Yesterday (05/22/2010), we spend an entire day looking for carpets and paint colors…. why? well… look below… :)

This past Friday (05/21/2010), I was suppose to be a home owner, however, the stupid lender decide not to fund in the last minute and then decided that they made a mistake and will be funding me.  So I will be closing on Monday!!! Oh … I guess I will be a home owner soon!!! yeah!!!

This past Friday was bike to work day, and I biked to work going my fastest getting to work for an 8AM meeting.  54minutes from my townhome to my office!!! just short of 14mile/hour average time.  I am getting stronger.  In the afternoon, I took on the challenge of 8th Ave NE going south bound.  Yes, it was a super step hill and on top of that it was pouring !!!!  I was soaked!!!

Wednesday, my folks arrived in Seattle.

Monday, I biked to work with my new bike seat… I felt the comfort and more power!!!

2 weeks ago… I was back in NYC for my second trip for my project.

about a month ago… oh I signed contract for a new house. :)

So did I miss anything?

My Awful Experience with Delta Airlines!!!

So this past weekend, I travelled from New York City Airport (JFK) back to Seattle. On the way back I faced few of the most awful costumer services experiences ever and I even found few pieces of glass in my salad. On top of that Delta’s response to my complaint email was shockingly disappointing.

So let me tell you about my recent experiences.

1) Rude ticketing and gate agents in JFK.

When we arrived, at JFK 2.5 hours before take off, we were hoping to get a companion upgrade for me. Since my girlfriend is a Delta Airlines Platinum Status member and is entitled to a companion upgrade. Not allowing us the upgrade is one thing. But the rude attitude and not knowing their own company policy and in addition, constantly trying to charge me $250 dollars for put me on a standby for upgrade is just plan wrong. Especially, when in the end, when we were onboard the airplane there were two empty first class seats available. So as a result a long email letter was written to the customer service about the situation. After some back and forth verification, Delta’s customer service finally admitted to their mistakes and apologized. They also provided 15000 miles to our frequent flier account each. A simple upgrade or even better customer respect in the beginning would have prevented all of this drama. This was the good response.

2) Your onboard food safety is only worth 3700 sky miles!!!

So on the plane back home I found the following pieces of glass in my $8 dollar salad.

On the flight when I tell the flight attendant of the situation the response I got was simply… oh we will refund you but tell your complaints to our website.

So I wrote the following email to Delta.com

Dear Sir or Madam,

My name is Min-Hsao Chen. I’ve been flying with Delta for over ten years, and my experience with Delta’s services was fairly good until last night.
During my flight from JFK to Seattle, I ordered a Southwestern Caesar Salad with Cajun Chicken for $8 for dinner. The salad was tasted kind of bad, but I was hungry. Half way through eating my salad, I ,all the suddenly, bite into something hard. When I spit the mystery item in my hand, it was two pieces of small broken glass. I immediately spit out the rest of the contents in my mouth into the salad container. I think there may have been other pieces in there. You can see a picture of the two pieces that I found in my mouth here.
(http://tweetphoto.com/17237670)

I immediately notified the flight attendants and the response I’ve
receive was shocking and very disappointing and unsettling. When I notified the Delta flight attendant of what has happened and that I’ve found, she simply said that “oh.. don’t eat that salad anymore and we will refund your money”. Then about 15 minutes later another attendant came by and I told her again of what happened, and she simply stated that they do not prepared the food and I need to complain to the delta.com website. Finally about 20-25 minutes after I notified the attendants, they came by and collected my credit card and refund my 8 dollars.

It is not the 8 dollars that I am concerned about, but how the flight attendants reacted to the situation. The situation was disappointing and very unprofessional. The first impression I received from the flight attendants were that they don’t really care. Even now, I am still uncertain if I swallowed any glass or maybe potentially cut my throat or mouth. I am continuing to monitor my condition. The point is, the flight attends did not show any
care and concern and that was very disappointing with their very poor customer service. In addition, when I ask the flight attendant again, they simply shifted the blame to someone else by stating that they did not prepare the food and I should contact someone else. This response was totally, unfriendly and unacceptable. A simple response of “are you ok?” and
“what can we do to help you?” would have made a world of difference in my impression and my feel of Delta’s culture.

To recap, please check with your food service provider and make sure that there are no more glass pieces in your salads. I do not want anyone else be caught in the same situation as I or even worst if anyone get hurt because of the glass in their food. Second, please re-evaluate your exception handling procedures with your flight attendants. This situation could have been a none issue if the attitude and the actions of the flight attendants were much better. All in all, I think it will be a benefit to the over all public view of Delta Airlines.

Thank you for your time and please let me know if you need any additional information regarding my experience and regarding the broken glass in my food.

Thanks again for your time and looking forward to hear Delta’s Response.

Min-Hsao Chen

PS. I will be posting this story on my blog and other social networking site. I am hoping to hear a response from Delta.

Delta Airline’s Response is a follows…

Continue reading My Awful Experience with Delta Airlines!!!

Final Day around New York City

4/4/2010
Our final day in NYC was pretty easy and relaxed. Vicky and I spend most of the time in central park and just relaxing and really enjoying the city. It makes me think that I maybe able to live here one day? oh maybe.. maybe not.

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Fourth Full Day in New York City

04/03/2010
Today was another interesting day in New York.

The day started off with breakfast/brunch in a near by diner. Then the day of walking begins. So we first started walking toward time square. We thought about watching a show but in the end decided against it, that’s when we came across the M&M store. It was pretty amazing!!! we found these m&m golf ball and we’ve got this idea to take a series of pictures for the apartment. From there we walked toward the apple store to check out the iPad!!! Since today is the first day, it was amazing that I got a chance to touch one of them. And yes there are still available. My comment on the iPad? big iPhone! and it does not support traditional Chinese!!! What gives? yeah.. I would have probably purchased one for my folks if it supported traditional Chinese, but it doesn’t it only supported simplified Chinese.

We then walked toward united nations, we did stopped by a French dessert shop. Oh, it was really nice… it does remind me a bit of France.

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Third Full Day in NYC

Yesterday was my third full day in NYC.  It was also the first day that I don’t have to work in NYC.  And on top of that it was Good Friday.  The day started pretty late after sleeping in.  Since we were staying near Madison Park in The MAve Hotel, which btw reminds me of the hotel in Paris France.  Why?  Because of it’s small size in the hotel room and the modern hotel room design.  It even use a similar RFID door opening system. Cool huh?

So in the morning (more or less Noon time), after the complimentary  non-existing hotel breakfast,  we went back for a to Madison Park for a walk also to take some pictures more pictures of the flat iron building.  Afterward, we stopped by the Museum of Sex.  Yes it sounds really bad/good.  But in reality, it was a big waste of money.  Yes… the 5 minute gallery of history of condom is interesting, however, after that it was all pretty boring and could probably got most of the gallery items from a store like Lovers.

After the walk around the Madison Park area, we grabbed our stuff and move to our new location.  For this weekend, we are staying in a studio apartment 2 blocks from Central Park.  It is very nice even with a small balcony on the top floor of this old building.  The place is very small but it does have a kitchen.  And the price was good relative to the hotel in the near by area.

For lunch, Whole Foods.  Got some salad from Whole Food and ate on the bench of Central park while we people and dog watched.  Yep, since it was Good Friday, we saw so many people.

Around 5 we went to MoMA (Museum of Modern Art), since it is Friday after 4 it is free to enter. Oh my, the line was super long, however, it went through pretty quick and we were able to go in.  We saw almost everything except for the Tim Burton exhibit.

After MoMA,  we met up with some friends of Vicky and had a interesting Bday dinner at a cheap Thai place.  The food was crappy, but the company was great.  They even said that I don’t sound like I am from Seattle.  They said that they thought I was a New Yorker…  I guess that is a good thing right?

So after dinner around 10:45pm we decide to catch the last elevator up the Rockefeller Center Tower.  We ran few blocks from the restaurant near MoMA to Rockefeller center and we thought we were late, but we were not the last.  we got our tickets and got to the top.  At the check in, the attendant told us, we just help break their entry record.  Yes… with our help we broke their attendance record of 150,000 people in a day.  Wow…

And with the beautiful view of New York… that concluded another wonderful day in NYC.  Enjoy the pictures.
http://picasaweb.google.com/minhsao/NYCDay3#

Our weekend apartment in New York

Oh just got to our weekend apartment in NYC. It’s small but nice!!!

Second Full Day around NYC.

Yesterday was a busy day.  I had to work most of the day, but in the afternoon, I had a chance to enjoy the nice weather and walk the Brooklyn Bridge.  The view of south Manhattan was just beautiful.   I get a chance to check out the location of the former World Trade Center Towers.  It is amazing that it has been 9 years since the event.  I remembered exactly where I was when that happened.    After the walk around town, We had dinner at a local French Restaurant.  It was call Les Halles.  The food was good but wow… we accidently got an $8 bottle of water.  All I wanted was ice water.   I think that was the most expensive bottle of water I’ve ever drank and it tasted like tap water.

Anyways, today is a free day for me… so lots of exciting things to do today.

Enjoy the pictures.

First Full Day in NYC

After a full day of meetings in NYC with my clients, it was awesome to see Vicky!!! So after work today, my co-workers and I took a long wall to time square and got some dinner at the BBQ place called Virgil’s. It was pretty famous, but the sweet tea was not good and the BBQ was … well… just OK… Dream Land is much better.

Well… So you can check out some of the pictures from today :).

New York New York!!!

After a full day of travel, I am finally in New York City. So far my impression of NYC is that it is an amazing city with so much history. It reminded me alot of Paris. But then again, I haven’t been to that many big cities before. Even tough it was a super raining day, but it is still amazing to walk around town.

Dinner

Want Curry? Curry in a Hurry?

On a flight to NYC!!!

So this week is my New York trip. It will be a pretty busy trip… but I think I will have a chance to return soon with my other projects in New York and NJ. So once again, I am on a Delta flight using the onboard Wi-Fi. It is pretty cool. This is my second time of using WiFi in mid air. Yeah … the world is changing.

Enjoy!!!

Columbia River (Wenatchee)

Great Lakes

CTIA Day 1 Recap

Well, it is day 2 of CTIA in Las Vegas, let me recap my experiences from yesterday. The day started with meeting up with Xavier for breakfast.  We had a simple breakfast at MacD’s, but I have to say this McDonald has the look and feel of a coffee shop.  It was really interesting.  We then walked to the convention center to get my ID and head toward the Keynote.

As we were headed toward the keynote, we ran into couple of Google Androids.

Remaining in Seattle after all …

{This is a backfill post}
What an interesting day today, I woke up early this morning, got ready and went to the airport. I parked my car in an off site parking lot, I got to the terminal, I went through the security line and I got to the gate. I was still early, so I went around and look for some food. I got an bottle of OJ and a musubi and went back to the gate. Shortly after, they started the boarding process. I checked in, walking half way through the jet way and then my boss came walking up from the airplane. He said. “well, I just talked to the pilot and they said they don’t understand why we’re still taking off”. The pilot also said that a lot of planes already got cancelled. So my boss ask us if we should go or not. Finally our boss decided to cancel our trip to New York and not risk the chance of getting stuck either in New York or worse get stuck halfway between here in New York because we’re unable to land in New York and miss our interview.

So after walking back out to the terminal, and pick my car back up … I was back to work in Seattle :)

Doh… I was wrong… I’ve always though my house is on the same power grid as the hospital, but today I found out that I am not on that grid, but my neighbors across from me are. Well, I guess you figure it out. I am sitting in the middle of a power outage with a flash light and my laptop using someone else’s wireless and trying to call the power company. it is actually pretty need really. But … I think it will just get hotter and hotter in the house. EEK!!!

Well… I hope the power comes back soon. I guess this is what it was like couple weeks ago in New York … huh?

I been hearing the term “86ed” alot lately… so I am curious, what does it mean and where did it come from?? I look around the net and here is what I found…



eight暄-six or 86 (漡t�-s螶s�) verb, transitive

eight暄-sixed or 86搪d eight暄-six搏ng or 86搏ng eight暄-six搪s or 86搪s

Slang.

1. To refuse to serve (an unwelcome customer) at a bar or restaurant.

2. a. To throw out; eject. b. To throw away; discard.

[Perhaps after Chumley's bar and restaurant at 86 Bedford Street in Greenwich Village, New York City.]



I think there are bunch of origins… so I don’t know which is real… so what do you think?

I know what’s on many people�s mind today is the big New York power blackout that started yesterday afternoon. So how does this affect me? I mean, I am way down south in Houston, Texas. Which BTW, Texas has its own power grid, and it is isolated from the rest of the nation. I guess people here think that when the time comes to declare Texas independence, an independent power grid would make things a lot easier� right? Anyway, I digress. How the big blackout up north affects me is that Hsiu Hsiu, my girlfriend, and her mom and her sister were up there on vacation. Yesterday afternoon was suppose to be her flight back. She was going to leave from Boston and connect through Detroit and return to Atlanta. Of course, everyone knows that Detroit is also affected by the power outage. But luckily, Hsiu Hsiu was very quick on her feet, as soon as she heard about the outage; she quickly lined up with the airline rep. and requested a flight transfer. And fortunately, they were able to find 3 tickets on a direct flight from Boston to Atlanta on a Delta flight. So to make the story short, she is back home in Auburn, safe and sound. When I talked to her last night, she sounded very, very tired. I think she need a couple days of rest in Auburn to recover from her vacation up in the northeast.